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May 17th, 2021
Hi, folks! In this release we cover the addition of Reference Evaluations, clustering similar search results, and continuing where you left off on a questionnaire.
If you have any questions about these new functions, head to support.hypercomply.com or contact your CSM to learn more.
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Control your Knowledge Base with Reference Evaluations
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Over the last few months, we’ve received increasing feedback regarding the need to add Q&A data into your Knowledge Base without going through the full answer process. Often these come in the form of previously completed evaluations, or additional questions that were answered in a separate thread with a customer.
To facilitate getting this data into your HyperComply Knowledge Base, we just released Reference Evaluations – the ability to mark evaluations as reference and edit the associated data on the fly. These evaluations can start from a document upload like other evaluations, or they can also be created in the app one question at a time.
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Head to Submit New Evaluation to get started, or click here to read more about creating Reference Evaluations.
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See only what you need with collapsable search results
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Filter through the noise in your Knowledge Base! Rather than scrolling through instances of the same question, now similar results will collapse in your search bar.
Expand the data by clicking “See All” to select your answer that best fits the question.
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Pick up where you left off when completing questionnaires
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When re-entering a questionnaire that is in progress, HyperComply will now prompt you to return to the last question you were working on.
Once you re-open the questionnaire, the option will automatically appear in the lower left corner of your screen. click “Continue” to navigate to your most recent question.
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That’s all for now! As always, please reach out to support@hypercomply.com with any questions. We love to hear from you.
Something you were hoping to see? Request a feature or function by emailing your CSM.
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